~ Policies
~
The following information
is provided to help ease the process of starting your next adventure.
Stage Coach Charter and Tour is a Maine family owned and operated business. Our goal is to provide our customers with the best service in the Charter and Tour Business. We greatly appreciate any and all comments because it is your input that helps us better serve you. Please call us at 207-293-3416 or e-mail at...
From our family to yours, happy trails.
Reservations:
Reservations may be made
with either a reservation form found in this brochure or by phone. The
following information will be needed along with your payment to complete your
reservation: name(s) of the parties going, address, telephone numbers, any
special request(s), specify which tour reservation is for, date(s), departure
location. Review your confirmation to be sure all the info is correct. Please
note any changes when you make your final payment. Reservations are held for 5
working days pending receipt of your deposit. If your deposit is not received
in that time we will release the space and your reservation will be based on
availability at time of booking. All multi day tours must be paid in full 45
days prior to departure. Reservations made after final payment date must be
paid in full at time of reservation. All trips need a minimum of 25 people
paid in FULL 30 days prior to departure date.
When to make a
reservation?
Reservation and deposit
should be made as soon as possible (60-90 days prior to departure) to ensure
your place. Deposits are usually fully refundable up to 30 days prior to
departure. Reservations made within 30 days of departure are accepted on a
space available basis only.
Seating:
Requests for special
seating due to physical conditions need to be made at the time of reservation.
A Doctor's statement may be required.
Cancellation Policy:
No refund will be issued
on cancellations received 14 days or less prior to departure date.
Cancellations received on or after final payment due date up to 14 days prior
are subject to a $50.00 per person fee plus any other non-recoverable expenses
for which Stage Coach Charter and Tour has contracted. Cancellations must be
made during normal business hours. A full refund will be issued to all
passengers whose cancellations are received prior to the final payment due
date. No exceptions can be made.
No-Shows:
No-shows will not be
refunded. If you are not at the scheduled departure location at the scheduled
departure time you will be considered a no-show.
Prices:
All prices are
quoted per person. Single Rate (1 person per room) allows you a private room.
Price is based on additional charges to us for your non-shared room. Double
Rate is (2 persons sharing a room) 1 or 2 beds. Triple/Quad rate is (3 or 4
persons sharing a room) with 2 beds. Some exceptions apply.
What is included in the
price of your tour?
Round-trip transportation
via deluxe motorcoach, the services of a Stage Coach Tour Director, overnight
accommodations, admissions, meals and sight-seeing as indicated for each tour,
luggage handling for one suitcase per person, taxes and gratuities on any
included meals and lodging taxes. Additional suitcases can be carried for an
additional charge.
What is not included in
the price of your tour?
Meals and attractions not
specified, tips to your Motorcoach Driver, Tour Director, local Guides,
Housekeeping, Telephone Calls, Hotel or any other items of personal nature are
not included in the price of the tours.
Special Requests?
Any special requests such
as non-smoking room, first floor room, or any other special needs should be
put on your reservation form. We will do our best to meet your needs but
unfortunately cannot guarantee it. Special assistance or handicap
accessibility must notify the office at least 48 hours in advance.
Emergency Contact
Information:
Any emergency contact and
medical information should be provided to Stage Coach Charter and Tour prior
to departure.
Gratuities:
Tipping of Drivers, Tour
Directors and local guides is not included in the price of your tour. Tipping
is customary but not mandatory and should be done on a voluntary basis for a
job well done. The common tipping amount is $2.00 per person per day.
Proof of citizenship:
Proof of citizenship is
required on all trips outside the United States. A passport, birth certificate
with a raised seal or naturalization papers is usually acceptable for U.S.
citizens traveling to Canada. A driver's license is good for ID, but not proof
of citizenship. Canada can deny admission to anyone with a criminal record or
OUI violations. Stage Coach Charter and Tour cannot be held responsible for
passengers who fail to provide required documentation.
Tobacco and Alcohol:
The use of tobacco
products and alcohol is NOT allowed on our coaches. Frequent rest stops are
made to accommodate those who smoke so they may smoke outside the coach. Stage
Coach Charter and Tour reserves the right to refuse to transport any person or
persons under the influence of alcohol or drugs, or whose conduct is such to
be objectionable to other passengers or the safe operation of the coach.
Important Notes:
1. Stage Coach Charter and Tour is not responsible for articles left on the coach.
2. Published times on itineraries are subject to change due to weather, traffic, mechanical and any other conditions that prevent Stage Coach Charter and Tour from operating normally.
3. Stage Coach Charter and Tour is an agent for its tour patrons and therefore accepts no responsibility for any "extra charges or expenses" caused by any delays due to: An Act of God, delayed departure or arrivals, missed connections, weather conditions, accidents, road conditions, traffic or any other condition beyond our control. Stage Coach Charter and Tour reserves the right to change the itinerary and substitute any arrangements of equal or greater value if circumstances warrant a change. Stage Coach Charter and Tour is not responsible for deficiencies on the part of the hotels, restaurants, cruise lines or any other company providing services throughout the tour. Stage Coach Charter and Tour reserves the right to cancel any and all tours if reservations are inadequate, and/or decline to book any persons, making full refunds.